Terms of Use
Version v2.0. Dated 6 July 2026. Teratek Pty Ltd (ABN 63 637 441 779), Level 4 & 5, 15 Moore Street, Canberra ACT 2601, Australia.
These Terms of Use ("Terms") govern your access to and use of KET Studio. These Terms should be read together with the Privacy Policy, which applies to the handling of Personal Information in connection with the Service.
1. Agreement and acceptance
1.1 These Terms are an agreement between Teratek Pty Ltd (ABN 63 637 441 779) ("Teratek", "we", "us") and the organisation that accesses the Service (the "Customer", "you"), together with each of its Authorised Users.
1.2 By accessing or using the Service, you accept these Terms. If you do not accept them, you must not use the Service.
1.3 If you accept these Terms, or use the Service, on behalf of an organisation, you warrant that you have authority to bind that organisation, and "Customer" and "you" refer to that organisation.
1.4 A person who administers a Workspace (a "Studio Administrator") accepts these Terms on behalf of the Customer and is responsible for making these Terms known to every Authorised User of that Workspace. In addition, each Authorised User must accept these Terms through the in-product acceptance step on first sign-in, and access to the Workspace is conditional on that acceptance.
1.5 The Privacy Policy is incorporated into these Terms to the extent that it describes each party's obligations, and the requirements the Customer must satisfy, in relation to the handling of Personal Information (including the Candidate Collection Notice requirement, retention periods, and breach-notification commitments). Descriptions in the Privacy Policy of Teratek's systems, infrastructure and practices are statements of Teratek's current practices and controls, given in good faith, and are not standalone contractual warranties except where these Terms expressly say so.
2. Definitions
Service
means KET Studio, the software, features and outputs Teratek makes available under these Terms.
Authorised User
means an individual the Customer permits to access its Workspace, in a Studio Administrator or Studio User role.
Workspace
means the private, tenant-specific environment allocated to the Customer within the Service.
Candidate Data
means CVs, resumes and other candidate material the Customer uploads, including Personal Information.
Personal Information and Sensitive Information
have the meanings given in the Privacy Act 1988 (Cth). Candidate Data may include both.
Studio User
means an Authorised User who is not a Studio Administrator.
Output
means the documents the Service generates from Candidate Data, including branded PDFs, editable designs and Selection Criteria responses.
Brand Assets
means the logos, colours, templates and brand materials the Customer supplies or applies through the Service.
Confidential Information
means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential, including Candidate Data, Brand Assets, and the non-public elements of the Service.
Subprocessor
means a third-party provider Teratek uses to deliver the Service, including cloud hosting, AI inference and document-generation platforms.
Insolvency Event
means, for a party, becoming insolvent or bankrupt, entering administration, receivership, liquidation or a composition with creditors, or any analogous event, except to the extent that a right arising on such an event is unenforceable by reason of the ipso facto stay provisions of the Corporations Act 2001 (Cth).
Order
means an order form, plan or subscription confirmation agreed between the parties for paid access, which forms part of these Terms.
3. The Service and licence to use
3.1 The Service turns a candidate CV into a polished, client-ready document, and produces branded Selection Criteria responses, using AI-assisted processing with a recruiter review step.
3.2 Subject to these Terms, Teratek grants the Customer a limited, non-exclusive, non-transferable right, revocable in accordance with clause 11, to access and use the Service for its own internal recruitment and staffing business.
3.3 Access may be provided on a trial, beta, preview or early-access basis (including by invite code) or on a paid basis under an Order. Trial, beta, preview and early-access use is subject to clause 9.6.
3.4 Teratek will use commercially reasonable efforts to keep the Service available but does not commit to any uptime level unless separately agreed in writing. Teratek may carry out scheduled or emergency maintenance and may suspend the Service to protect its security or integrity. Where practicable, Teratek will give reasonable notice of planned maintenance likely to cause material disruption.
4. Accounts, Workspaces and Users
4.1 The Customer is responsible for all activity in its Workspace and for the acts and omissions of its Authorised Users as if they were its own, except to the extent an act or omission results from Teratek's breach of these Terms.
4.2 Studio Administrators manage user access within the Workspace. The Customer must ensure access is granted only to individuals who need it and is promptly removed when no longer required.
4.3 The Customer and its Authorised Users must keep login credentials secure, must not share them, and must notify Teratek of any suspected unauthorised access.
4.4 The Customer must keep its account and contact details, including the Studio Administrator's registered email address, accurate and current.
5. Customer Data and candidate personal information
5.1 As between the parties, the Customer owns its Candidate Data and Brand Assets.
5.2 The Customer warrants that it has the right, and has obtained all consents and given all notices, necessary to upload Candidate Data and Personal Information to the Service and to have it processed to produce Output.
5.3 The Customer is the entity responsible to candidates for its own collection and handling of their Personal Information, including compliance with its own obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Teratek processes Candidate Data only to provide the Service and in accordance with the Privacy Policy. Teratek's current practice is that AI processing of Candidate Data is carried out within Australia; any change to that practice will be handled in accordance with clause 11 of the Privacy Policy (notification and re-acknowledgement before further processing).
5.4 Before uploading any Candidate Data, the Customer must give each candidate the KET Studio Candidate Collection Notice (or an approved equivalent) as required by the Privacy Policy. The Customer must not upload documents containing Sensitive Information unless the candidate has consented to its collection and handling for the purposes described in the Privacy Policy. The Customer warrants that it complies with this clause 5.4 for every upload.
5.5 The Customer is solely responsible for ensuring its use of the Service and of any Output complies with all applicable anti-discrimination, equal-opportunity, work health and safety, and employment laws, including the Fair Work Act 2009 (Cth), the Age Discrimination Act 2004 (Cth), the Disability Discrimination Act 1992 (Cth), the Racial Discrimination Act 1975 (Cth), the Sex Discrimination Act 1984 (Cth), and applicable State and Territory anti-discrimination laws. Neither Teratek nor the Service makes any recruitment, screening, shortlisting, or hiring decision; each such decision, and responsibility for it, rests with the Customer.
6. AI-assisted Output
6.1 Output is generated with AI assistance and is intended to be reviewed and edited by a recruiter before use. This review step is part of the intended workflow.
6.2 Teratek does not guarantee that Output is accurate, complete or free from error.
6.3 The Customer is responsible for checking each Output and for the final document it sends to its clients or relies on.
6.4 Output must not be relied on for legal, hiring, eligibility or other material decisions without meaningful human review.
6.5 The Service and its Output do not constitute legal, professional, employment, migration, or recruitment-suitability advice and are not a substitute for the Customer's own judgement or professional advice. Teratek is not engaged to advise on any hiring, eligibility, or employment decision.
7. Intellectual property
7.1 Teratek owns all intellectual property rights in the Service, including its software, templates, prompts, design systems, and all improvements and derivatives. Nothing in these Terms transfers any of those rights to the Customer.
7.2 The Customer retains ownership of its Brand Assets and Candidate Data. The Customer grants Teratek a non-exclusive licence to use Brand Assets and Candidate Data solely to provide the Service.
7.3 Teratek grants the Customer a perpetual, irrevocable, royalty-free, sublicensable licence to use, reproduce, modify and distribute each Output in the ordinary course of the Customer's recruitment and staffing business, including providing Output to its clients and candidates. This licence does not extend to the Teratek templates, prompts or design systems considered separately from the Output, and is subject to any third-party platform terms that apply to editable design Output under clause 8.
7.4 If the Customer provides feedback or suggestions, it grants Teratek a perpetual, irrevocable, royalty-free, worldwide licence to use them, with no obligation to do so or to compensate the Customer. Feedback does not include Candidate Data.
8. Third-party services and Subprocessors
8.1 The Customer acknowledges and agrees that Teratek may use Subprocessors to deliver the Service, including cloud infrastructure, AI inference and third-party design platforms. Teratek remains responsible to the Customer for its Subprocessors' handling of Candidate Data in the course of providing the Service, in accordance with these Terms and the Privacy Policy.
8.2 The editable design Output is produced through a third-party design platform. The Customer's use of that platform through its own account is subject to that platform's own terms, and the Customer is responsible for its own account and activity there.
8.3 The Customer must not use the Service in a way that would cause Teratek to breach the acceptable-use or usage policies of Teratek's AI infrastructure providers, as notified to the Customer or published by those providers, and must comply with any such policies Teratek reasonably notifies to it.
9. Fees, payment, trials and changes
9.1 Paid access is offered on a per-seat and/or per-document basis, as set out in the applicable Order. Fees, invoicing and payment terms are as set out in the Order; unless the Order states otherwise, invoices are payable within 14 days of issue.
9.2 Unless stated otherwise, fees are exclusive of GST, which the Customer must pay in addition on receipt of a valid tax invoice.
9.3 If an undisputed amount is overdue, Teratek may (a) charge interest on the overdue amount at 2% per annum above the Reserve Bank of Australia cash rate, accruing daily, and (b) after giving at least 10 business days' written notice, suspend the Customer's access until payment. The Customer must pay Teratek's reasonable costs of recovering overdue undisputed amounts. Amounts disputed in good faith and notified before the due date are not "overdue" while the dispute is being resolved under clause 18.
9.4 Teratek may change fees for future renewal periods on at least 30 days' written notice. If the Customer does not accept a fee change, it may terminate under clause 11.5 with effect from the end of the then-current paid period.
9.5 Teratek may add, change or remove features of the Service from time to time. A change that materially reduces the core functionality of the Service during a paid period is treated as a material change under clause 17.
9.6 The Service, or particular features, may be offered on a trial, beta, preview, or early-access basis, which may be limited by time or volume and may be varied, suspended or withdrawn at any time at Teratek's discretion. Such access is provided "as is" to the extent permitted by law, may be incomplete or change without notice, and should not be relied on for business-critical purposes. Teratek does not warrant that data or configurations created during trial, beta, preview or early-access use will be preserved, and the Customer should export any Output it wishes to keep.
10. Acceptable use
10.1 You may use the Service only for your genuine internal recruitment and staffing business, and only through the interfaces Teratek provides.
10.2 You must not, and must not permit or help any person to:
use the Service, or any Output, prompts, data or observations from it, to build, train, improve or benchmark any product or model that competes with the Service;
access or use the Service as, on behalf of, or to assist a competitor of Teratek, without Teratek's prior written consent;
conduct competitive analysis, benchmarking or performance testing of the Service, or publish results about the Service, without Teratek's prior written consent;
reverse engineer, decompile, or attempt to derive the source code, models, prompts, or underlying components of the Service, except to the extent that this restriction is not permitted by law;
scrape, crawl, spider, or use bots or other automated means to access or extract data from the Service, or access it other than through the provided interfaces;
resell, sublicense, rent, or operate the Service as a service bureau or for the benefit of third parties (this does not limit the Customer's right to provide Output to its clients under clause 7.3);
upload or process any data you do not have all necessary rights, authority, and consents to upload and process;
upload or transmit content that is unlawful, infringing, discriminatory, defamatory, harassing, misleading, or that contains malware or malicious code;
use any Output to make a decision that has a legal or similarly significant effect on a candidate through automated means without meaningful human review;
attempt to access, identify, correlate, or misuse the data of any other tenant or user;
circumvent or exceed usage limits, rate limits, invite codes, or access controls; or
use the Service in any unlawful, harassing, deceptive, or misleading way, or in breach of these Terms.
10.3 You are responsible for all activity under your Workspace and accounts, and for your Studio Administrators' and Authorised Users' compliance with this clause 10.
11. Suspension and termination
11.1 Teratek may suspend or restrict your access, in whole or part, where it reasonably believes you have materially breached these Terms, pose a security or legal risk, or where suspension is reasonably necessary to protect the Service, Candidate Data or other tenants. Where practicable Teratek will give prior notice and an opportunity to remedy; for serious breach or genuine security risk it may act immediately and will give notice as soon as practicable afterwards. Teratek will limit any suspension to what is reasonably necessary and will restore access promptly once the grounds for suspension are resolved.
11.2 Teratek may terminate these Terms or your access: (a) on written notice, for material breach not remedied within 14 days after written notice describing the breach; (b) immediately on written notice, for a serious or non-remediable breach (including breach of clause 5.2, 5.4 or 10); or (c) on written notice, if an Insolvency Event occurs in respect of the Customer.
11.3 The Customer may terminate these Terms: (a) for unpaid or trial access, at any time by ceasing use and closing its Workspace; (b) for paid access, on the notice set out in its Order; (c) immediately on written notice, if Teratek materially breaches these Terms and does not remedy the breach within 14 days after written notice describing the breach; or (d) on written notice, if an Insolvency Event occurs in respect of Teratek.
11.4 If the Customer terminates under clause 11.3(c) or 11.3(d), or Teratek terminates other than for the Customer's breach or Insolvency Event, Teratek will refund the pro-rata portion of any prepaid fees for the unused period.
11.5 If the Customer terminates because it does not accept a fee change (clause 9.4) or a material change to these Terms or the Service (clause 17), termination takes effect no later than the date the change takes effect, and Teratek will refund the pro-rata portion of any prepaid fees for the period after termination.
11.6 The Service retains Candidate Data and Output only for the periods set out in the Privacy Policy, and the Customer is responsible for exporting or retaining its own copies of any Output it wishes to keep. On request made before termination takes effect, Teratek will make any Output then held available for export in a commonly used format for at least 30 days. After termination or expiry, Teratek will delete or de-identify Customer Data in accordance with the Privacy Policy and its retention schedule, except where retention is required by law or the data is held in secure back-ups or audit logs as described in the Privacy Policy.
11.7 On termination your right to access the Service ends and you must stop using it. Termination does not affect the Output licence in clause 7.3 for Output already generated, or accrued rights and obligations. Clauses 5, 7, 10, 12, 13, 14, 15, 16, 18 and 19, and any other clause intended to survive, survive termination.
12. Warranties and disclaimers
12.1 To the maximum extent permitted by law, the Service and all AI-assisted Output are provided "as is" and "as available", and Teratek gives no warranty that Output is accurate, complete, current, error-free, or fit for any particular purpose, or that the Service will be uninterrupted or secure.
12.2 Output is generated with AI assistance and may contain errors or omissions. You are solely responsible for reviewing, verifying, and deciding whether to rely on or send any Output.
12.3 Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot lawfully be excluded ("Non-excludable Rights"). To the extent the Service is not of a kind ordinarily acquired for personal, domestic or household use, and to the extent permitted by law, Teratek's liability for breach of a consumer guarantee is limited, at Teratek's option, to re-supplying the affected services or paying the cost of re-supply.
13. Limitation of liability
13.1 Subject to clauses 12.3, 13.3 and 13.4, and to the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, opportunity, or anticipated savings, however arising.
13.2 Subject to clauses 12.3, 13.3 and 13.4, and to the maximum extent permitted by law, each party's total aggregate liability arising out of or in connection with the Service and these Terms is limited to the fees paid or payable by the Customer to Teratek in the 12 months before the event giving rise to the liability, or, for free or trial use, AUD $100.
13.3 Nothing in this clause 13 excludes or limits liability for: (a) the Customer's obligation to pay fees properly due; (b) either party's liability under an indemnity in these Terms; (c) a party's breach of clause 16 (Confidentiality); (d) a party's infringement of the other's intellectual property rights; (e) fraud or wilful misconduct; or (f) liability that cannot be limited or excluded by law, including for death or personal injury caused by negligence.
13.4 Loss or corruption of Candidate Data or Output caused by Teratek's breach of these Terms is not excluded by clause 13.1, but is subject to the cap in clause 13.2. The Customer acknowledges its obligation under clause 11.6 to keep its own copies of Output it wishes to retain.
13.5 Each party must take reasonable steps to mitigate its loss.
14. Indemnities
14.1 The Customer indemnifies Teratek and its personnel against all third-party claims, and resulting losses, liabilities and reasonable costs (including reasonable legal costs), arising from or in connection with: (a) the content of its Candidate Data; (b) its lack of rights, authority or consents to upload or process Personal Information, including breach of clause 5.2 or 5.4; (c) its use of, or reliance on, any Output in breach of clause 6; or (d) its breach of clause 10, in each case except to the extent the claim or loss arises from Teratek's breach of these Terms, negligence or unlawful act.
14.2 Teratek indemnifies the Customer against third-party claims that the Customer's use of the Service in accordance with these Terms infringes the intellectual property rights of a third party in Australia, and resulting losses, liabilities and reasonable costs, except to the extent the claim arises from Candidate Data, Brand Assets, use in breach of these Terms, or combination of the Service with materials not supplied by Teratek. If such a claim arises, Teratek may modify or replace the affected part of the Service or, if that is not commercially practicable, terminate the affected access and refund prepaid fees for the unused period; this clause 14.2 states the Customer's exclusive remedy for third-party IP infringement claims, subject to clause 12.3.
14.3 The indemnified party must promptly notify the indemnifying party of a claim, give the indemnifying party control of its defence and settlement (provided no settlement admits liability of, or imposes obligations on, the indemnified party without its consent), and provide reasonable assistance at the indemnifying party's cost. Each indemnity in this clause 14 is subject to clause 12.3.
15. Privacy and data protection
15.1 Teratek will handle Personal Information in accordance with the Privacy Act 1988 (Cth) and its Privacy Policy. Teratek will only process Candidate Data to provide the Service, will not use Candidate Data to train AI models, and will notify tenant administrators and require re-acknowledgement before any material change to where Candidate Data is processed or stored, as set out in the Privacy Policy.
15.2 As between the parties, the Customer is responsible for its own obligations to candidates under the Privacy Act 1988 (Cth), and for having a lawful basis and all required notices and consents to upload and process candidate Personal Information, as set out in clause 5.
15.3 Teratek will comply with the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth) and, as a contractual commitment, will notify the Customer without undue delay, and in any event within 72 hours, after confirming a data breach reasonably likely to affect the Customer's Candidate Data.
16. Confidentiality
16.1 Each party must keep the other's Confidential Information confidential and use it only to perform or use the Service.
16.2 The recipient may disclose the discloser's Confidential Information to its personnel, Subprocessors and professional advisers who need to know it and are bound by confidentiality obligations no less protective than this clause, and as required by law (giving notice to the discloser where lawful and practicable).
16.3 On termination or on request, each party will return or destroy the other's Confidential Information, except copies required by law or held in routine secure back-ups (which remain subject to this clause until deleted in the ordinary course). These obligations continue for so long as the information remains confidential.
17. Changes to these Terms
17.1 Teratek may update these Terms from time to time. Updates take effect: (a) for non-material changes, when published; and (b) for material changes, no earlier than 30 days after notice to the Studio Administrator, except where a shorter period is required by law or to address a security or legal risk.
17.2 Teratek will notify material changes and may require re-acknowledgement through the in-product acceptance mechanism. Access may be conditioned on that acknowledgement.
17.3 A change will not apply retrospectively and will not, during a paid period the Customer has already paid for, materially reduce the core functionality the Customer has paid for or materially increase the Customer's obligations, unless the Customer accepts the change.
17.4 If the Customer does not accept a material change, it may terminate before the change takes effect and receive a pro-rata refund of prepaid fees under clause 11.5. Continued use of the Service after a change takes effect is acceptance of the change.
18. Governing law and disputes
18.1 These Terms are governed by the laws of the Australian Capital Territory. The parties submit to the non-exclusive jurisdiction of the courts of the ACT.
18.2 Before starting proceedings (except for urgent injunctive or interlocutory relief), a party must give the other written notice of the dispute and the parties must make a genuine, good-faith attempt to resolve it, including a discussion between senior representatives within 15 business days of the notice.
19. General
19.1 Teratek may assign, novate, or transfer these Terms, in whole or part, to an affiliate or in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to be bound by these Terms and the assignment does not materially prejudice the Customer's rights. The Customer may not assign or transfer these Terms without Teratek's prior written consent, which will not be unreasonably withheld for an assignment to a non-competing successor of the Customer's business.
19.2 These Terms, together with the incorporated parts of the Privacy Policy (clause 1.5) and any applicable Order, are the entire agreement and supersede prior understandings on their subject matter. Nothing in this clause excludes liability for misleading or deceptive conduct or limits clause 12.3.
19.3 If a clause or part of a clause is invalid or unenforceable, it is severed to the minimum extent necessary and the rest continues in force.
19.4 A right is waived only in writing, and delay is not waiver.
19.5 Notices to Teratek must be sent to ket.studio@teratek.com.au or the postal address in clause 20. Notices to the Customer may be given through the Service or by email to the Studio Administrator's registered email address, which is the Customer's email of record and which the Customer must keep current. A routine notice given through the Service or by email is taken to be received when sent, if sent during business hours on a business day in the ACT, and otherwise at 9am on the next business day. A notice of breach, suspension for non-payment, or termination is effective only when actually delivered to the recipient's email of record without a delivery failure, or when received at the recipient's postal address.
19.6 Neither party is liable for delay or failure to perform (other than an obligation to pay money) caused by events beyond its reasonable control, provided it takes reasonable steps to mitigate the effect. If such an event prevents performance for more than 30 consecutive days, either party may terminate the affected access on notice and Teratek will refund prepaid fees for the unused period.
19.7 Nothing in these Terms creates a partnership, agency, or employment relationship.
19.8 Neither party will use the other's name, logo, or trade marks in publicity or marketing without prior written consent, except that Teratek may identify that the Customer uses the Service in materials shared under obligations of confidence.
19.9 Clauses intended to survive termination continue in force in accordance with clause 11.7.
20. Contact
Teratek Pty Ltd (ABN 63 637 441 779)
General enquiries and notices: ket.studio@teratek.com.au
Privacy Officer: ket.privacy@teratek.com.au
Postal address: Level 4 & 5, 15 Moore Street, Canberra ACT 2601, Australia
